Microsoft Dynamics AX

“When it comes to getting your employees on the same page, nothing is more helpful than a quality, integrated CRM.”

As Microsoft Dynamics partners and leading Australian business operations software consultants, DFSM Consulting recommends that every business – small, medium, or enterprise – invest in a smart, cloud-based CRM.

What is CRM?

Customer Relationship Management, otherwise known as CRM software, plays a crucial role in any business’s efforts to create meaningful, productive relationships with its clients, partners, and suppliers. Much more than a contacts database, CRM allows all of your customer-facing employees to learn about their contacts easily, keep track of their conversations, and deliver an outstanding experience.

While there are many CRM solutions available on the market, there’s only one CRM solution developed by Microsoft: Microsoft Dynamics 365.

Unlike other CRM solutions, Microsoft Dynamics 365 integrates seamlessly with your other Microsoft Apps, including Microsoft Office, Outlook, and your other Microsoft Dynamics products. This integration gives your employees even more power since insights and data are recorded across the platform. Plus, with Microsoft’s familiar interface and easy access via the Microsoft dashboard, your employees will be able to adopt and implement your CRM solution into their workflows.

Microsoft Dynamics 365 CRM Solutions

Unlike other CRM solutions, Microsoft Dynamics 365 offers customisable apps to address every type of business role, including Sales, Customer Service, Field Service, and Project Service Automation.


Benefit from Microsoft’s intelligence engines and smart data mining to locate and interact with prospects, leads, and customers so you can predict their needs and meet them with personalised solutions

Customer Service

Offer your customers and your support team simple, integrated customer service software that makes it easy to identify and resolve problems

Field Service

Optimise your field service with intelligent scheduling, smart apps for technicians, and Microsoft’s predictive maintenance intelligence

Project Service Automation

From creating the solution to billing the customer, discover Microsoft’s integrated project management software that enables projects to run more smoothly

Get Started with Microsoft Dynamics 365 CRM

Microsoft has made it simple to get started with your new Microsoft Dynamics 365 solution. With the ability to pick and choose from the available Microsoft Dynamics 365 Apps, your business needs only to subscribe to the modules you need. Microsoft even offers a free, 30 day trial of Microsoft Dynamics 365, so you can explore the features before committing. To sign up for your free Microsoft Dynamics 365 trial, click here to get started.

As consultants, we know that every business has its unique challenges. If you would like to discuss whether Microsoft Dynamics 365 CRM solutions are right for your business, you can contact one of our Australian Microsoft Dynamics 365 experts here. We are happy to discuss your concerns or help you create a customised solution to address your business needs.